How we Take Care of Our Customers

WARRANTIES


MASTER CRAFTSMAN WARRANTY

The Master Craftsman Warranty begins with professionals who are committed to service excellence. We take pride in providing every home built by Bedrock Homes with excellent warranty service by our qualified Master Craftsman Warranty Technicians, so you can enjoy your new home for years to come.

Buying a new home should be one of the happiest moments of your life. At Master Craftsman Warranty, we call upon our vast experience and expertise to enhance your experience. That’s why we’ve put so much time and thought into creating our one-of-a-kind Master Craftsman Warranty program, designed to make everything about owning your new home thoroughly enjoyable.

HOURS OF OPERATION


Warranty Representative
Hours: Mon-Fri: 8-5 PM
Closed Weekend & Holidays
Contact:
T 780-490-6060
F 780-439-8008
Emergency: 780-222-4570
mcw@bedrockhomes.ca
CONTACT

HOW TO SUBMIT A SERVICE REQUEST


Mail your Warranty Request to:

Master Craftsman Warranty Ltd
4075-106 Street NW Edmonton, Alberta T6J 7H3

At Bedrock Homes we are committed to delivering a finished, quality built home and you should feel secure that our job extends beyond the turnover of your home. Through our partnership with Master Craftsman Warranty you can be assured that your warranty request will be handled efficiently and effectively. Most warranty requests will be handled during regular business hours, Monday to Friday. However, Master Craftsman Warranty does offer a 24-Hour Emergency care for any urgent situations, such as a significant plumbing leak, water penetration from the exterior, or a complete loss of water or heat. (If you are experiencing a complete loss of power, please contact your hydro supplier). In the event of an After Hours Emergency, please contact us at 780-222-4570.

For all other warranty requests, your valid request must be submitted in writing and received by Master Craftsman Warranty Limited on or before your warranty expiration date in order to be considered.

ALBERTA NEW HOME WARRANTY

Buying a new home is an exciting journey. The Alberta New Home Warranty Program’s “Guide to the Care and Maintenance of Your New Home” is a comprehensive publication that will inform and help you with any questions you might have – not only before you buy, but also during construction, at possession and after you move in.

CARE GUIDE

HOW THE WARRANTY PROGRAM WORKS


Alberta’s New Home Buyer Protection Act (NHBPA), which took effect in February 2014, reflects the Government’s desire to ensure all new home buyers receive warranty protection, clear expectations and an ownership experience protected from unpleasant surprises – the benefits our Builder Members’ customers have been enjoying for over 40 years.

According to the new legislation:

  • Every home builder must provide proof of warranty coverage to obtain Alberta building permits
  • A Government-managed registry will provide public access to key dates and specific information about new home warranties
  • At a minimum, the warranty on each new home whose building permit application was submitted after February 1, 2014, will provide “1-2-5-10” coverage.

1-2-5-10 Coverage

Click here to watch a short video on the new home warranty coverage provided through The Alberta New Home Warranty Program.

Alberta’s New Home Buyer Protection Act stipulates that all new homes must include warranty coverage of one year for labour and materials, two years for delivery and distribution systems, five years for building envelope protection and 10 years for major structural components.

For more information on the Alberta New Home Warranty Program, please visit www.anhwp.com.

Get to Know Your Home

HOMEOWNER GUIDES

For added security and peace of mind all Bedrock homes now include a comprehensive online homeowner guide containing all of the product and warranty information relevant to your individual home. Your online homeowner guide is a convenient source of information for your home and the products used in its construction, the companies that built it and/or serviced it and its proper maintenance and care. Take a look at the video below for more information on our online homeowner guides.

PLEASE LOG IN FOR MORE INFORMATION


Please visit Home Information Packages and login using the Home ID & Password in your printed Homeowner Guide to find everything you need to know about your new home! Your ID and password is also located on a sticker inside your electrical panel in your home.

STAY INFORMED